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Our Legal Terms for Your Account

halojp operates under a defined legal framework that governs how your account, your data, and your transactions are handled — access to services depends on local law and…

Jurisdiction-aware termsDANA, OVO, GoPay, QRIS contextAccount data rightsTransparent policy scopeIndonesia-region applicability

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What Our Legal Terms Actually Cover

halojp Service availability depends on jurisdiction. Users are responsible for checking local law before access.

These terms define the relationship between halojp and you as an account holder. They cover how we process account registrations, how we handle deposits made through DANA, OVO, GoPay and QRIS, and how we manage any disputes that arise from transactions on the platform. Eligibility to

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access specific features or markets depends on local law — if a particular service is restricted in your region, our system will reflect that at the account level. We do not override local regulatory requirements. Any changes to these terms are communicated via the email address
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registered to your account at least seven days before they take effect. If you continue using your account after that notice period, you are considered to have accepted the revised terms. Our legal documents are versioned and date-stamped; you can always request the version that was
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in force at any specific date by contacting our support team.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

If you have a question about our terms, need to exercise a legal right, or want to request a copy of the data we hold on your account, our compliance-focused support channels are available around the clock. Reach us through any of the paths below — response times for formal legal requests are within 72 hours on business days.

Team online

Live Chat — 24/7

Our live chat window is open every hour of the day. Use it to raise a legal query, request a terms clarification, or flag a disputed transaction linked to your DANA, OVO or GoPay deposit history.

Email Support

Send formal data requests, account-closure requests, or written legal notices to our compliance email. We acknowledge within 24 hours and respond fully within 72 hours on business days, including for accounts based in Bandung.

Account Help Centre

Log in to your account and navigate to Help Centre, then select Legal & Policy from the menu. This path lets you submit structured requests — such as data export or account-rights queries — directly linked to your account record.

POLICY HANDLING STANDARDS

How We Handle Data, Cookies and Account Security

We apply specific technical and operational controls to your account data, cookie preferences and security settings.

Data Retention Schedule

Your account data is retained for as long as your account is active, plus a legally mandated period after closure. Transaction records tied to DANA, OVO, GoPay or QRIS payments are kept for a minimum of five years to comply with financial record obligations.

Cookie Management

We use session cookies for account authentication and analytics cookies to understand how you navigate the lobby. You can adjust cookie preferences from the Settings panel inside your account — non-essential cookies can be disabled at any time without affecting your login or transaction history.

Account Security Protocols

Each account is protected by two-factor authentication, which you can activate under Security Settings. Login attempts from unrecognised devices trigger an email verification step before access is granted, keeping your account history and wallet balance protected.

Who Handles Your Data

Your personal data is processed by halojp's internal compliance team and, where required for payment processing, by the payment infrastructure partners that operate DANA, OVO, GoPay and QRIS rails. We do not sell your data to third-party advertisers.

Requesting Data Changes

You have the right to request correction of inaccurate data held on your account. Submit a correction request through the Help Centre path or via our compliance email, and we will action it within 14 calendar days, sending confirmation to your registered address.

Account Closure Rights

You may close your account at any time by submitting a written request through live chat or email. Pending withdrawals — including those routed through QRIS or GoPay — will be processed before closure is finalised. We confirm closure in writing within 48 hours.

Legal Queries We Hear Most Often

The questions below come directly from account holders who contacted our support team on legal and policy topics. If your question is not listed here, our 24/7 live chat can connect you with a compliance-trained agent within minutes.

Yes. Access to certain features or markets depends on local law. Where a service category is restricted for Indonesian residents under current regulation, your account dashboard will reflect those restrictions automatically — no manual flag is needed on your side.

Log in, go to Help Centre, and select Legal & Policy, then Data Export Request. Fill in the form and we will compile a structured export of your account record, transaction history and communication logs, delivered to your registered email within 14 calendar days.

Yes. All payment records — including deposits and withdrawals processed through DANA, OVO, GoPay and QRIS — form part of your account data file. These records are date-stamped and include transaction reference numbers you can cross-check with your payment app.

After closure, we retain your transaction data for the legally mandated minimum period — currently five years for financial records. Non-transactional personal data is anonymised within 90 days of closure. We send you a written confirmation of what has been deleted and what is retained.

Contact us through live chat or email with your transaction reference number and the date of the relevant DANA, OVO, GoPay or QRIS payment. Our compliance team reviews disputes within 72 business hours and communicates the outcome in writing to your registered email address.

Yes. All versions of our legal terms are archived with a date stamp. Email our compliance team with your account registration date and we will send you the exact document version that applied at that time, usually within five business days.

We notify you at least seven days before any material change takes effect, via the email address on your account. The notice includes a summary of what changed and a link to the full updated document so you can review it before the effective date.

Our Legal Terms for Your Account

How to Reach Us on Legal Matters

Live Chat — 24/7

Email Support

Account Help Centre

How We Handle Data, Cookies and Account Security

Data Retention Schedule

Cookie Management

Account Security Protocols

Who Handles Your Data

Requesting Data Changes

Account Closure Rights

Legal Queries We Hear Most Often

01 Does Indonesian law affect what services I can access on halojp?

02 How do I request a full export of my account data?

03 Are my DANA and OVO transaction records included in my legal data file?

04 What happens to my data if I close my account?

05 How do I dispute a transaction that appears incorrect on my account?

06 Can I request the version of the legal terms that was in force when I registered?

07 How much notice do I get before the legal terms change?

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